Our public promise
Citizen charter
This charter sets out the service every citizen of Erbil can expect from Asaish. We measure ourselves against it, publish the results, and welcome you to hold us to it.
Our mission
To protect life, uphold the law, and earn the trust of every community in the Erbil Governorate through professional, transparent, and impartial service.
Eight service promises
Promise 1
We will answer 122 within 15 seconds
95% of emergency calls are picked up within 15 seconds, 24 hours a day, in Kurdish, Arabic and English.
Promise 2
Officers will reach life-threatening incidents within 8 minutes
Inside the Erbil city ring road, the target response time for Priority-1 dispatches is 8 minutes; published monthly on the Statistics page.
Promise 3
Every officer will identify themselves
Officers in uniform will give their name, rank, and badge number on request. Plain-clothes officers will show ID before any search or detention.
Promise 4
You will be heard in your language
Interpreters in Kurdish, Arabic, English, Turkmen and Syriac are available at every district station at no cost.
Promise 5
We will treat you with dignity
No citizen will be addressed harshly, photographed without consent, or asked for payment in exchange for service.
Promise 6
You will get a receipt for every report
Every report, complaint, and lost-property submission receives a tracking number you can follow online.
Promise 7
We will follow up within 5 working days
A case worker will contact you within five working days of filing a non-emergency report, even if the case is still open.
Promise 8
We will publish our numbers
Crime statistics, response times, complaint outcomes and budget figures are published quarterly on this portal.
Your rights
Right to information
You may request public records under the Freedom of Information process and receive a response within 20 working days.
Right to complain
You may file a complaint about any officer or service. Complaints are reviewed by an independent oversight panel.
Right to legal counsel
Any person detained has the right to contact a lawyer and a family member before questioning.
Right to refuse
You may refuse a search where the law does not require one. Officers must explain the legal basis when one applies.
Hold us accountable
If we fall short of these promises, please tell us. Every complaint is logged, investigated, and answered.
Charter version 2026.1 · Reviewed annually by the Directorate of Public Affairs.